Delivery Policy

Everything in stock

Everything you find for sale on our site is in stock and ready to send so there is no waiting for us to get your items from a supplier.

Delivery to UK, Isle of Man & Channel Islands

Service

Delivery estimate

Price

Notes

Standard

2-5 working days

£3.95

For Special UK Areas* this service is priced at £9.95

Priority

1-2 working days

£4.95

Unavailable for Special UK Areas*and UK Extended Areas#

Express

Delivered Next Working Day

£8.95

Despatched on weekdays only. Only valid when order is placed before 12pm.
Unavailable for Special UK Areas*and UK Extended Areas#

Saturday

Saturday

£13.95

Only valid when order is placed before 2pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas*and UK Extended Areas#


*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man. Available options will be shown during checkout. There are surcharges on deliveries to these areas imposed by our couriers. Special UK Areas are defined as the following postcode areas: AB36-38, AB55-56, BT, FK17-21, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE

#Extended UK Areas are those where our couriers cannot offer enhanced services such as Express delivery. Available options will be shown during checkout. The delivery charges to these areas are the same as a standard UK area. Extended UK Areas are defined as the following postcode areas: AB31-35, AB41-54, G83, PA50-59, PH15-18, PH27-29, PH45-48, PH51-99

We use Royal Mail and DPD to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.


We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

If we anticipate a delay

If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.

Parcel tracking

When your item is despatched, you will receive an email notification. If the service on which we've sent your parcel is tracked then the email will contain a reference number which can be used on the courier's website:

Royal Mail - Enter your 13 character reference number, ending with "GB" on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.

DPD - Enter your 14 character reference number on the DPD tracking page.